One in 10 adults in the UK would benefit from wearing hearing aids, yet only one person in 30 does.
If you’re losing your hearing, you might find yourself struggling to communicate and realise that your quality of life is suffering.
Hearing aids can give you back confidence and independence, yet some people find it hard to come to terms with the idea of wearing them. They put off the decision and only do something about it when the problems of poor hearing simply become too much for them.
The earlier you do something about hearing loss, the better. Even when hearing is just starting to deteriorate, the latest hearing aids help to maintain neural pathways in your brain responsible for hearing all the sounds around you.
The longer you put off hearing aids, the harder it will be for you to get used to them when you do finally wear them, and more importantly, the more you’ll miss out in life.
Our comprehensive, end-to-end hearing service is designed to provide the highest level of support, advice, and reassurance needed on your journey back to better hearing.
What does our hearing service include?
Individual, personalised care
We appreciate that it can be difficult to make the decision to wear a hearing aid for the first time, so we make every effort to help you overcome any concerns that you may have and to ensure that you participate fully at every stage of the decision process.
Free hearing tests
Your initial hearing assessment includes an otoscopic examination of your ears, as well as a thorough hearing test and evaluation. We can then see whether or not your hearing needs assistance and, if it does, discuss the available options with you before deciding upon the most suitable hearing solution for your individual requirements.
The latest hearing aids
As an independent practice, we are able to select the most suitable hearing aids from all of the leading manufacturers, and are not tied to any particular make or brand. This also gives us a wide range of prices to suit most pockets.
Not only do we take a bespoke 3D model of your ear to ensure the best possible fit, we also use the very latest software to customise each part of the hearing aid to your personal preferences and requirements.
Support during acclimation
Once the hearing aids are fitted and programmed, we will ensure you know how to operate and maintain them, as well as discussing your expectations as you become accustomed to better hearing. At follow-up appointments, we can make any necessary fine-tuning adjustments to ensure you get the best possible results.
To ensure that you continue to get maximum benefit from your hearing aids, we provide a complete aftercare service, which includes free regular checkups and reprogramming as required. We know how important this is to a successful fitting. We have the time and expertise to ensure that your hearing aids continue to give you the best possible results.
Repair and Servicing
We can handle the servicing and repair of most makes of hearing aids, whether originally supplied by us or not. We can carry out minor repairs at our centre; otherwise the instrument would be returned to the manufacturer for repair.
Hearing aid accessories
We offer a range of batteries, hearing instrument cleaning kits, discreet remote controls, and other hearing aid accessories to ensure that you always stay connected to the world around you.
We can discuss the many different therapies and products that can help you manage your hearing loss related tinnitus so that it has little or no impact on your life.
Our clients love our hearing service:
I have been very satisfied with Mr Mackay and now using his daughter Lorna, I have always had excellent service. I can well recommend them.Judge Lewisohn Cobham
Lorna was very helpful and super patient and did everything she could to find my perfect hearing aid. She also came to me in London to make it an easier process for me.Miss L Stokes Aged 23
I have used Alex Mackay Hearing Services for 18 years and have been very pleased with their personal service ensuring the patient gets exactly what they need to improve their hearing. This has incurred many visits to my home over the years with no hassle. The product I have now is excellent and the battery ordering is very easy and fast. I have no hesitation in recommending Alex Mackay Hearing Services.Carol Biggin Hill
Lorna, very happy to say that I am extremely pleased with my hearing aids and also with the excellent service from you, having the app on my phone is so useful to adjust the volume etc is an added bonusJohn Kenley
Lorna was really helpful, she spent a lot of time explaining everything and making sure I was completely happy with the hearing aid I ended up with, which is brilliant. I'd recommend her to anyone!Miss Robinson Purley
Lorna really helped and advised me. I've got hidden ones so no one can see them unless I take them out to show how small they are. They've changed my life!June King Walton-on-the-Hill
The hearing aids are making a huge (positive) difference, and I seem to be getting on well with them. Thank you, again, for your advice, help and support.Andrew Walton-on-Thames
It was Lorna Mackay who introduced me to digital hearing aids two years ago. Her approach was so professional in the testing, advising & fitting of the first aid & then a year later the second aid, giving me time to trial the aids, to be sure that it was right for me. I am also very pleased to have the pocket remote control which enables me to adjust the volume to different situations. I highly recommend the company & particularly Lorna Mackay.Ann King Reigate